Effective Date: 2025.9.28
Last Updated: 2025.9.28

Thank you for shopping with Me2U. We want you to be satisfied with your purchase of our products. Please read our Refund & Return Policy carefully before placing an order.

1. General Policy

  • Due to the collectible and delicate nature of our products, all sales are generally final.
  • We only accept returns or refunds under the conditions listed below.
  • Customers are responsible for ensuring correct product selection (size, design, and quantity) before checkout.

2. Eligible for Refund/Return

You may request a refund or replacement in the following cases:

  1. Defective or Damaged Item
    • If your item arrives with manufacturing defects or is damaged during delivery.
  2. Wrong Item Received
    • If you receive a different product from what you ordered.

3. Not Eligible for Refund/Return

We cannot accept returns or refunds if:

  • The item was damaged due to customer mishandling.
  • The reason is a change of mind or personal preference.
  • The product is a limited-edition or pre-order item, unless it arrives defective or incorrect.
  • Packaging has been opened and the item is not in its original condition (unless the defect was reported upon receipt).

4. Reporting a Problem

  • You must contact us within 7 days of receiving your order.
  • Please provide your order number, clear photos, and a description of the issue.
  • Contact email: me2u0828@gmail.com

5. Return Process

  1. Once your claim is approved, we will provide you with the return instructions.
  2. Items must be returned in their original packaging.
  3. Customers are responsible for return shipping costs, unless the item was defective or incorrect.

6. Refund Process

  • Refunds will be issued to your original payment method once the returned item has been received and inspected.
  • Processing time: 7–14 business days (depending on your payment provider and bank).
  • In case of replacement, a new item will be shipped after we confirm the returned product.

7. International Orders

  • Shipping costs and customs duties are non-refundable.
  • Customers are responsible for ensuring accurate shipping addresses. We are not responsible for packages lost due to incorrect addresses provided by the buyer.

8. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us at:

Me2U
Email: me2u0828@gmail.com